Pan Asia Bank has launched Pan Asia EZY, its next-generation digital banking platform designed around changing customer needs and the simple proposition of making everyday banking EZY, giving customers more time and freedom to do more.
Designed to serve both digital-first users and the bank’s existing customer base, Pan Asia EZY brings everyday banking, payments and selected financial services together through a single mobile platform. Built around the proposition ‘Built around you. Built for More’, the platform focuses on providing customers with greater convenience, control and flexibility in managing their finances.
Through the app, customers can check account balances, transfer funds, pay bills and make QR payments. The platform also integrates JustPay, allowing users to transfer funds from accounts held with other banks. Customers can top up their Pan Asia Bank accounts and manage routine financial transactions digitally without the need to visit a branch.
Pan Asia EZY also introduces digital solutions for specific financial needs. Pawning customers can repay, renew and top up their facilities through the app, while fixed deposit customers can access real-time cashback loans when they require additional financial flexibility. Through GovPay, users can also settle payments such as traffic fines and payments to the Inland Revenue Department.
The platform has been developed around everyday customer behaviour, with features designed to make frequent banking activities more convenient. Users can choose whether to display or hide their account balances, save favourite beneficiaries and billers along with preferred payment amounts, and receive payment reminders through push notifications and email.
Getting started with Pan Asia EZY has also been simplified. New-to-bank customers can open an account through the bank’s LIME digital account opening platform, while existing customers can register using their account, debit card or credit card details. Integrated electronic Know Your Customer (eKYC) capabilities also support registration using international mobile numbers.
“Pan Asia EZY was built around our customers and what they want from banking today – simplicity, convenience, security and greater control. We have brought together the services they use regularly while adding features that address real everyday needs. The idea behind ‘Built for More’ is simple: we want to make banking EZY so our customers have more time and freedom to do more,” said Pan Asia Bank Chief Digital Officer Pradeepan Sivalingam.
Security remains a key element of the platform. Pan Asia EZY complies with Central Bank of Sri Lanka guidelines and undergoes independent third-party security audits to support the security of customers and their digital transactions.
Pan Asia Bank Director and CEO Naleen Edirisinghe said the launch reflects the changing expectations customers have from their banking relationships.
“Digital banking is changing the relationship between the customers and their bank. People increasingly expect banking to fit around their lives, rather than the other way around. Pan Asia EZY is our response to that change. We are investing in technology to make banking more accessible and convenient, while ensuring that the experience remains secure and relevant to our customers. Our ambition is to build a digital platform that continues to grow with them and supports the way they live, work and manage their finances,” he said.
Pan Asia Bank is also working on further enhancements to the platform, including a fully trilingual experience, expanded card management capabilities and the potential integration of artificial intelligence to provide more personalised financial insights.
The bank is simultaneously developing Pan Asia EZY BIZ, a next-generation cash management platform designed to support business customers and their financial management needs.
With Pan Asia EZY, Pan Asia Bank is taking its digital transformation beyond simply transferring traditional banking services to a mobile platform. The bank is instead focusing on creating a flexible digital banking experience designed around the everyday financial needs, preferences and lifestyles of its customers.
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