Dialog Axiata PLC has enhanced its digital customer experience with artificial intelligence (AI)-powered capabilities for DIA, Dialog’s Intelligent Assistant.
Available via WhatsApp on 0777678678 and through the MyDialog app, DIA enables the customers to access support and manage their services conveniently through familiar digital platforms.
Through DIA, the customers can access a broad range of support and service requests across Dialog Mobile, Home Broadband and Dialog Television services, including damaged recharge card PIN resets, complaint lodging, reconnection requests, package changes and reversals and proactive service support.
The customers can also check their current package, account balance and data balances, add data to their package and manage everyday account and service-related queries, all through a convenient digital experience available 24/7.
The customers travelling overseas can also activate roaming services through DIA, making it easier to stay connected while abroad.
Dialog Axiata Group Chief Marketing Officer Lasantha Theverapperuma said, “With AI-powered capabilities now integrated into DIA, the customers can engage with us more seamlessly, obtain support faster and manage their services through the digital channels they use every day. This is another step in our journey to deliver future-ready service experiences that are simple, inclusive and responsive to the evolving customer needs.”
