INSEE Ecocycle, the pioneer in sustainable waste management in Sri Lanka, has become the first waste management company in the country to achieve the prestigious ISO 10004:2018 – Customer Satisfaction Management System certification, demonstrating commitment to the highest standards of customer satisfaction, managing feedback responsibly and continuously elevating the service quality.
INSEE Ecocycle firmly believes customer satisfaction is at the heart of sustainable business growth. In achieving ISO 10004:2018, INSEE Ecocycle has set a new benchmark for the industry, embedding customer‑centric practices throughout all operations and promoting excellence, accountability and stakeholder trust.
“Achieving ISO 10004:2018 demonstrates INSEE Ecocycle’s commitment to placing the customers at the centre of everything we do. The certification strengthens trust in our services and reinforces the vision of delivering sustainable waste management solutions to create long-term value for the customers and stakeholders,” said CEO Eng. Thusith Gunawarnasuriya.
Ecocycle holds a robust portfolio of internationally recognised certifications, including ISO 14001 – Environmental Management Systems, ISO 45001 – Occupational Health and Safety Management Systems, ISO 9001 – Quality Management Systems and ISO 39001 – Road Traffic Safety Management Systems.
With the latest achievement, ISO 10004 – Quality Management – Customer Satisfaction: Guidelines for Monitoring and Measuring has now been added to this growing portfolio.
